Refund policy

We hope you love your Delnashe order. If there is a problem, please contact us as soon as possible so we can help.

Food products

Due to the perishable nature of our food products and for food safety and hygiene reasons, we are unable to accept returns of opened food products or products where the seal has been broken, except where an item is faulty, damaged or not as described.

If your order arrives damaged, incorrect or faulty, please contact us as soon as possible after delivery and provide your order number and photographs of the item and packaging where possible. We will assess the issue and, where appropriate, arrange a replacement or refund.

Nothing in this policy affects your statutory rights.

Digital products

Our digital products, including the Delnashe Jollof Guide, are supplied by digital download.

Where you expressly agree to receive digital content immediately and acknowledge that your cancellation right will be lost once the download or access begins, you will no longer have the 14-day cancellation right after that point.

If you experience a technical problem accessing your digital purchase, please contact us and we will help resolve it.

Refunds

Where a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have any questions about your order or refund, please contact us using the contact information provided with your order.